Privacy Policy

1. Introduction

CourierDepot Jamaica ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and logistics services, website, and mobile application.

This policy complies with the Jamaica Data Protection Act, 2020 and outlines your rights regarding your personal data. By using our services, you consent to the data practices described in this policy.

2. Data Controller

CourierDepot Jamaica is the data controller responsible for your personal data. For any questions about this privacy policy or our data practices, you may contact our Data Protection Officer at:

3. Information We Collect

3.1 Personal Information You Provide

• Full name, email address, and phone number
• Physical address for delivery purposes
• Government-issued identification (for account verification)
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Package information and shipping details

3.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your consent, for delivery tracking)
• Cookies and similar tracking technologies

3.3 Information from Third Parties

• Shipping carriers and logistics partners
• Payment processors
• Identity verification services

4. Legal Basis for Processing (Jamaica Data Protection Act)

Under the Jamaica Data Protection Act, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Contractual Necessity: To fulfill our service agreement with you
• Legal Obligation: To comply with Jamaican laws and regulations
• Legitimate Interests: To operate and improve our business services

5. How We Use Your Information

We use your personal data to:

• Process and deliver your packages
• Create and manage your account
• Process payments and generate invoices
• Send shipping notifications and updates
• Provide customer support
• Verify your identity for customs and security purposes
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Send promotional communications (with your consent)

6. Information Sharing and Disclosure

We may share your personal data with:

• Courier Partners: For package delivery and logistics
• Payment Processors: To process secure transactions
• Customs Authorities: As required by law for international shipments
• Service Providers: Who assist in operating our business
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Account information: Duration of account plus 7 years
• Transaction records: 7 years for tax and audit purposes
• Shipping records: 5 years for customs compliance
• Marketing preferences: Until you withdraw consent

8. Your Rights Under the Jamaica Data Protection Act

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@courierdepot.app. We will respond to your request within 30 days as required by the Jamaica Data Protection Act.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

10. International Data Transfers

As a courier service, your data may be transferred to and processed in countries outside Jamaica for shipping and logistics purposes. When we transfer data internationally, we ensure appropriate safeguards are in place as required by the Jamaica Data Protection Act, including contractual protections with our service providers.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website usage and improve performance
• Provide personalized content

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

12. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Office of the Information Commissioner of Jamaica, the supervisory authority for data protection matters in Jamaica.